Hi there, I recently purchased Brigette-Keks Letter Message Cookie Press from Baking Frenzy. In response to the letter which was enclosed (re: customer service), I was pleasantly surprised at how fast I received the item from purchase date. Further, the item was exactly what I had been looking for. I will not hesitate to purchase items from Baking Frenzy again and am happily telling all my baking friends about this company. Sincerely, Jane